Frequently Asked Questions

Getting started is simple. Click "Start Free Trial" on our homepage, create your account with your email and password, and you'll immediately access your builder dashboard. No credit card required for the 14-day trial. You can create your first project right away and invite clients within minutes.

No downloads necessary. Struxco is a web-based platform that works in any modern browser on desktop, tablet, or mobile devices. Simply log in at struxco.com from any device with internet access.

Most builders have their first project set up in under 10 minutes. You'll enter basic project details (client name, address, start date), select which phases apply to your build, and customize the checklist. Then invite your client, and they'll receive instant access to their branded portal.

Currently, Struxco doesn't offer automatic imports from other platforms. However, our pre-built checklists cover all standard construction phases, so you can quickly set up new projects and start fresh with better organization.

When you add a client to a project, Struxco automatically sends them an email invitation with a secure link to their personalized portal. They click the link, and they're in—no account creation or password required. They can bookmark the link for easy access anytime.

Absolutely not. Each client portal is completely isolated and secure. Clients only see their own project information, photos, and documents. Your data security and client privacy are our top priorities.

Clients can view real-time progress updates, see which checklist items are complete, browse photo galleries organized by construction phase, download documents, ask questions, and add comments. They get 24/7 access to their project status without calling you.

Struxco sends automatic email notifications when you mark major milestones complete, upload new photos, or respond to their questions. You can also send custom messages directly through the platform. Clients stay informed without you having to make phone calls or send individual texts.

Yes! Professional and Growth plans include custom branding. You can add your company logo, choose brand colors, and customize the welcome message. Client portals look like a natural extension of your business, not a generic third-party tool.

Our checklists cover the entire custom home building process from pre-construction through final walkthrough. This includes permit acquisition, site preparation, foundation, framing, MEP (mechanical, electrical, plumbing), insulation, drywall, finishes, landscaping, and punch list items. You can customize any checklist to match your specific workflow.

Yes. While we provide comprehensive pre-built checklists, you can add, remove, or modify any items to match your unique building process. Custom items sync across all your projects, so you build your own library over time.

Upload photos directly from your phone or computer, and they're instantly organized by construction phase. Photos are tied to specific checklist items, so clients see exactly what's been completed. You can also create before/after comparisons and build stunning project galleries that clients love to share.

Yes. Professional and Growth plans include budget tracking features. You can set project budgets, track expenses by category, manage change orders, and keep clients informed about costs. Everything stays transparent and organized in one place.

Absolutely. Professional and Growth plans include team collaboration features. Invite team members, assign tasks to specific people, and coordinate with subcontractors. Everyone sees real-time updates, reducing miscommunication and delays.

Struxco works perfectly in mobile browsers on iOS and Android devices. You can access everything from your phone—upload photos from job sites, update checklists, and respond to client questions on the go. A dedicated mobile app is coming soon.

We offer three plans: Starter ($79/month for 1 active project), Professional ($149/month for up to 5 active projects), and Growth ($249/month for unlimited projects with custom branding and API access). All plans include the same core features with flat monthly pricing and no per-user fees. 14-day free trial included.

An active project is one that's currently in progress. Once a project is completed, you can archive it, and it no longer counts toward your active project limit. Archived projects remain accessible for reference anytime.

Yes, anytime. Upgrade instantly to access more projects or advanced features. Downgrade at the end of your billing cycle if you need fewer projects. There are no long-term contracts or cancellation fees.

Yes. Pay annually and save 20% compared to monthly billing. Annual plans also include priority support and early access to new features.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment processing. Growth clients can request invoice billing.

Starter plans include email support with responses within 24 hours. Professional plans get priority email support with same-day responses. Growth plans include dedicated account managers, phone support, and onboarding assistance.

Yes. All new users receive access to our video tutorial library covering every feature. Professional and Growth plans include personalized onboarding calls where we help you set up your first project and train your team.

Our support team is here to help during your trial. Email us anytime at support@struxco.com, and we'll respond quickly to ensure you get the most out of your trial period.

Yes. Our help center includes step-by-step guides, video tutorials, and best practices for using Struxco effectively. Access it anytime from your dashboard or visit help.struxco.com.

Absolutely. We use bank-level encryption (SSL/TLS) to protect all data in transit and at rest. Our servers are hosted on secure, SOC 2 compliant infrastructure. We perform regular security audits and backups to ensure your data is always safe.

You do. All project data, photos, and documents belong to you. You can export your data anytime, and if you cancel your subscription, you'll have 30 days to download everything before it's permanently deleted.

Yes. Export project checklists, photos, and documents anytime in standard formats (PDF, CSV, ZIP). You maintain full control over your data.

If you cancel, you'll retain access through the end of your current billing period. After that, your account moves to read-only mode for 30 days, allowing you to export data. Client portals remain accessible during this time so projects aren't disrupted.

Yes. Growth plans include API access, allowing you to integrate Struxco with your existing tools like QuickBooks, BuilderTrend, or custom software. Contact our sales team for API documentation.

The Starter plan ($79/month) is perfect if you typically work on one project at a time. If you overlap projects, the Professional plan ($149/month) gives you room for up to 5 active projects.

Absolutely. The Growth plan ($249/month) supports unlimited active projects, custom branding for each development, team collaboration across multiple crews, and dedicated support. We work with builders managing 50+ concurrent projects.

Struxco works great for both new construction and major renovations. Customize checklists to match renovation workflows, track progress through demolition and rebuild phases, and keep homeowners informed throughout the process.

Client portals are designed to be extremely simple and intuitive. If your client can check email, they can use Struxco. The interface is clean, mobile-friendly, and requires no technical knowledge. We've had 80-year-old homeowners navigate it easily.

While Struxco is optimized for custom residential construction, many builders use it successfully for small commercial projects. The checklist customization allows you to adapt it to commercial workflows.